Loans
A personal loan default doesn't happen overnight it's a gradual escalation from a missed EMI to legal proceedings. At each stage, there are intervention points that can reverse the situation. This guide maps every consequence with the applicable legal framework and practical exit strategies.
Days Past EMI | What Happens | Your Action Window |
Day 1–7 | Late payment fee levied; SMS/email reminders | Pay EMI + penalty; no credit impact yet |
Day 8–30 | Call from bank's collections team; SMA-0 flag | Negotiate partial payment or moratorium |
Day 31–60 | SMA-1 classification; recovery calls intensify | Request restructuring in writing |
Day 61–90 | SMA-2; possible legal notice; field recovery | OTS or full payment to prevent NPA |
Day 91+ | NPA (Sub-Standard); CIBIL crash; legal action | Restructuring, OTS, or DRT proceedings |
12+ months NPA | Doubtful classification; write-off possible | OTS only option; credit repair takes years |
24+ months NPA | Loss asset; bank may sell to ARC | Negotiate with ARC (Asset Reconstruction Company) |
When you stop paying EMIs, the outstanding amount grows rapidly:
Credit score damage from personal loan default is severe and long-lasting:
Event | Score Impact (Approx.) | Duration on Report |
1 missed EMI (reported) | -20 to -50 points | 2–3 years |
3+ missed EMIs (NPA) | -100 to -150 points | 7 years |
Settled (not paid fully) | -50 to -100 points | 7 years (shown as 'Settled') |
Written off | -150 to -200 points | 7 years |
Score recovery after NPA | +10–15 points/year with clean credit | 3–5 years to reach 700+ |
No — personal loan default is a civil matter under Indian law. You cannot be arrested or jailed simply for failing to repay a personal loan. The bank's legal recourse is through civil courts.
Exception: If you provided post-dated cheques (PDCs) for EMI payment and they bounce due to insufficient funds, the payee (bank) can file a complaint under Section 138 of the Negotiable Instruments Act, 1881. This is a criminal offence carrying imprisonment up to 2 years and/or a fine of up to twice the cheque amount.
RBI has strict guidelines for recovery agents (RBI/2012-13/247 and subsequent circulars):
Recovery Agent Must | Recovery Agent Cannot |
Identify themselves by name and bank | Visit between 7 PM and 7 AM |
Carry authorisation letter from bank | Use threatening/abusive language |
Follow bank's code of conduct | Harass family members or neighbours |
Mention legitimate legal remedies | Misrepresent themselves as police or court officials |
Accept any payment offered | Seize assets without court order |
File a complaint if harassed: Report to the bank's grievance officer → Banking Ombudsman at cms.rbi.org.in → Consumer Forum under Consumer Protection Act, 2019. You can also file a police complaint for criminal intimidation.
Yes, but only after obtaining a court decree. The bank must file a civil suit, obtain a money decree, and then apply to the court to attach salary through your employer a process that typically takes 1–3 years.
A loan write-off is a bank's accounting action (moving the loan off its books) — it doesn't eliminate your liability. Loan settlement (OTS) is a negotiated agreement where you pay a lesser amount in full and final satisfaction of the debt.
Document all interactions. File a complaint with the bank's grievance officer (mandatory acknowledgement within 5 days). If unresolved, escalate to the Banking Ombudsman at cms.rbi.org.in. For criminal intimidation, file an FIR at the local police station.