Video Banking

Video Banking offers a branch-like experience for the customer. They can connect face-to-face with our AU Video Banking relationship manager from the comfort of their home or office over a video call. They can use this service for Account Opening /FD Booking or resolve their queries and avail various services for their existing accounts with AU Small Finance Bank.

• Savings Account Opening & FD Booking
  Video Banking offers a wide range of products for Savings Account opening and booking an FD, where Video KYC is required to be done by the customer for completing the process of Account opening/FD booking. For account opening, the customer needs to be 18 years of age and should be located within India.
• Video Banking (Servicing)
  Video Banking is a branch-like experience for the customer. By using this service, customers can connect face-to-face with our AU Video Banking Relationship Manager. They can make financial transactions like RTGS, NEFT, Internal Fund Transfer along with 400+ service requests including mobile number updating, address change, dormant account activation, registration of net banking without debit card and many more

Video Banking is available for all our existing and new to bank customers.

• New to bank customers can discover endless benefits and privileges by connecting face-to-face with our Video Banking Relationship Manager and know more about the services and product offerings by the bank.
• Existing customers can connect on video banking to make financial transactions and service request and get their queries resolved by connecting face-to-face with our AU Video Banking Relationship Manager.

• Video Banking facility for account opening is available on all days (including Sunday and Bank Holidays) from 8 am to 9 pm and Video Servicing facility for any queries or service requests is available from 8 am to 8 pm.
• Currently, Customers can connect to Video Banking via AU 0101 App or NetBanking, by logging in through the browser and mobile app or through AU Small Finance Bank website.
• This facility is enabled for both the platforms i.e Android and iOS. For Windows and Android, please use Chrome.Safari is recommended for Apple devices.
• To connect to Video Banking, the customer should be in a good network area and should be in a well-lit room.

Video Banking is completely safe and secure. Information shared by the customer during a video call is encrypted with an advanced technology. Additionally, with AI-based face recognition, additional OTP verification, and thorough video validation, all the information is secure.

• For Account Opening – Original Pan Card and a blank sheet of paper.
• For Video Banking (Servicing)- Any OVD (Officially Valid Document) other than Aadhaar, like Driving License, Passport, original Voter ID; a blue/black pen and a blank sheet of paper.

This facility is free of cost and there are no charges levied to the customers for using this facility.

Video KYC is a part of account opening process where the KYC of the customer is completed over a video call, which is in line with RBI guidelines. Once the KYC is completed, the customer can enjoy all the benefits of the product offerings and services.

• You should be an Indian citizen.
• You should have a valid PAN and Aadhaar number.
• You should have a valid mobile number linked to your Aadhaar.
• You should be 18 years of age or above.
• You should be applying from India.
• Your Desktop/Laptop or Mobile Device with which you are opening an account should have a camera for the Video KYC process.

You can generate the pin for your Debit card by clicking here. Applicable for virtual card holders as well.

Post account activation your cheque book will be delivered at your communication address within 7 working days.

Please visit to find detailed information about the fee and service charges levied on our products.

Currently, AU Digital Savings Account is available only for Single Account Holders.

Customers can use Video Banking to avail financial transactions like NEFT & RTGS, book Fixed Deposits and 400+ more services. Branch banking service like Cheque book request, contact address updation etc. can also be availed over Video Call

Financial transactions (except cash) like RTGS, NEFT, Internal Fund transfer (IMPS) , Opening a Fixed/Recurring Deposit, Liquidation of Fixed Deposit/Recurring Deposit. Demand draft etc. can all be performed through Video Banking

As soon as you complete the PAN and Aadhaar verification, a link is sent on your registered mobile number. Please note that the link will be valid for 3 months, for resuming your journey to complete the process. After this time frame, you may start the journey again as a fresh applicant.

After successful completion of Video KYC, your application will be processed post our verification process, which may vary between take 2 hours to a few days. On successful verification, the account gets activated and a communication is sent on email and SMS If you do not receive an email confirmation from us regarding account activation even after 4 business days, please contact us on 1800 1200 1200 or customercare@aubank.in

No need to worry, your money is safe. In such a scenario, the amount will be refunded to your account within 7 working days. You may initiate a fresh transaction to complete the account opening journey immediately or after your refund.

Yes, at the time of opening Digital Savings Account, you can provide communication address different from Aadhaar address.

Yes, you may apply by visiting any of your nearest AU Small Finance Bank branches.