NETC FASTag

NETC FASTag can be used by existing customers as well as non-AU Small Finance Bank customers. Apply online for FASTag with AU Small Finance Bank by following the steps given below:  

• Visit our NETC FASTag page and click on Apply now. 
• Enter your mobile number, vehicle registration number and other personal details. 
• Upload the VC4 Registration Certificate (RC copy). 
• Generate and enter a one-time password (OTP) to Submit. 
• Pay the fees, and your FASTag will be assigned.
   

You will receive a FASTag at the address mentioned in the form within a few days. You can then paste it on your windscreen from inside the vehicle and pay electronically at a toll plaza. 

• For full KYC FASTag issued at our branches:
  
  • Signed FASTag application form with passport size photograph of the applicant
  • Registration Certificate (RC) of the vehicle
  • Valid driving license of the applicant (not applicable for existing customers with a Savings or Current Account)
  • KYC document of the driver (in case of a corporate application)
  • Board Resolution Approval Letter (in case of a corporate application)
     

• For minimum KYC FASTag issued at AU Small Finance Bank Branches/Online:
  • Registration Certificate (RC) of the vehicle
  • PAN Card of the applicant
  • Valid driving license of the applicant (only DL number & DL validity date to be mentioned)
  • Signed FASTag application form with passport size photograph of the applicant (if purchased from a branch) 

Filing grievances and raising complaints is easy. MoRTH/NHAI/IHMCL has launched a helpline number for FASTag complaints at a toll plaza level. You can dial 1033 from a mobile phone or landline for any of the following issues you might have with your tag at a toll plaza:

• Stopped at a plaza because of tag blacklist even though your tag is not blacklisted. 
• The toll plaza is not accepting your FASTag. 
• Toll plaza not being able to read your tag. 
• The toll plaza is not supporting monthly pass issuance.

In case of any other FASTag related queries, you can: 

• Call our helpline number at 1800-1200-1200. 
• Write an email to customercare@aubank.in.
  
  

You can also contact our Regional Nodal Officer(s) if your query is not resolved within seven days or the Principal Nodal Officer after another seven days.

Please click here for more information. 

To see the list of Toll plazas currently enabled for FASTag, please click here. 

For Terms & Conditions, please click here

For the Schedule of charges, please  click here

For Frequently Asked Questions, click here. 

Customer Care:
For any assistance, please call our helpline 1800-1200-1200 or write to us at customercare@aubank.in.