Supporting you with care and clarity during difficult times
At AU Small Finance Bank, we are committed to settling deceased claims in a prompt and transparent manner. We follow RBI-prescribed processes to ensure a smooth and hassle-free experience for nominees and legal heirs.
1) Important Links:
2) Understanding Your Claim
- What is covered?
Settlement of Savings/Current Accounts, Fixed Deposits, Safe Deposit Lockers, and Safe Custody Articles. - Who can claim?
Registered nominees, surviving joint holders, legal heirs, or guardians of minor nominees. - Timeline
We aim to settle all deposit claims within 15 calendar days of receiving a complete set of documents.
3) Claim Scenarios
A. With Nomination or Survivorship Clause
- For registered nominees or survivors in “Either or Survivor” accounts.
- Key Point: No Succession Certificate or court order required.
- Key Forms: Refer Annexure I-A: Application Form (click here).
B. Without Nomination (Simplified: Up to ₹15 Lakh)
- For accounts without a nominee where the total balance is up to ₹15 lakh.
- Key Point: No third-party surety required for simplified claims.
- Key Forms: Refer Annexure I-B: Application Form (click here).
C. Without Nomination (Above ₹15 Lakh)
- Requirement: Standard legal documents (Succession Certificate / Letter of Administration) may be required, depending on the case.
4) Document Checklist
Standard requirements for all claimants:
- Death Certificate: Original (for verification) or self-attested copy
- KYC Documents: Aadhaar, PAN, or Passport of the claimant
- Claim Form: Signed by all nominees/survivors
- Specific Annexures:
- Annexure I-C: Indemnity Bond
- Annexure I-D: No Objection Letter
- Annexure I-E: Declaration / Affidavit
5) Special Handling & Support
- Locker Access: A transparent inventory is prepared in the presence of bank officials and independent witnesses.
- Missing Persons: Claims are handled as per RBI guidelines (FIR / Non-traceable report required for claims below ₹2 lakh).
- Delay Compensation: In case of delays beyond 15 days attributable to the bank, interest will be paid at Bank Rate + 4%.
All annexures are available link
6) Assistance
- Important Note: Government schemes such as PPF or SCSS are governed by separate statutory rules.
- Contact Us:
Toll-Free: 1800 1200 1200 | Email: customercare@aubank.in
