Service Response Guarantee Program

Our Service Response Guarantee Program offers priority handling and faster turnaround on select service requests* for AU ivy, AU Eternity, and AU Royale customers. Enjoy a superior, time‑efficient banking experience backed by our assured 1‑day resolution guarantee.

We promise you that if your service request isn’t resolved within the assured time, you will be eligible for a Gift Voucher.

Key benefits:

Guaranteed resolution within 1 working day on select service requests
Priority servicing across channels like AU 0101, Video Banking, WhatsApp Banking, Customer Care, and more
A seamless premium banking experience

The program includes essential service requests, such as mobile/email updates, PAN update, nominee changes, sweep‑in/sweep‑out facility updates, e‑statement registration, FD creation, IB unblock, date of birth update, and more. Click here for detailed list of service requests.

Important to know

All the request raised by customers after 6 pm will be eligible from next working day
Only service requests with complete documentation as per process will qualify
if you are entitled for Gift Voucher it will be sent within 7 working days* of service request generation

Steps to claim Gift Voucher
- Once you receive an Email and a SMS from GYFTR with a link to claim the Gift Voucher
- You must enter the registered Mobile number (Resident customer) Email (Non- resident customer) and login with an OTP sent.
- Once claimed a mail with voucher details will be sent for redemption.

To know more about this program please contact us at 1800 1200 1200 or write to us at customercare@aubank.in

*Terms & Conditions Apply

Service request raised for active accounts only will be considered