By connecting with us in these ways:
Grievance Redressal Mechanism
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1
Register Complaint (Level 1)
Customer can report issues to the Branch, or log complaints via Contact Us on the website, Internet Banking, Mobile Banking, Toll‑Free 1800 1200 1200, or email customercare@aubank.in.
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2
Escalate to Regional Nodal Officer (Level 2)
If not resolved or does not meet expectations at Level 1, it may be escalated to the Regional Nodal Officer -
3
Escalate to Principal Nodal Officer (PNO) (Level 3)
If remains unresolved or does not meet expectations at Level 1 & 2, Customers may write it to the Principal Nodal Officer, AU Small Finance Bank Ltd., Jagatpura, Jaipur – 302022, or email at pno@aubank.in. -
4
Approach RBI Ombudsman (Level 4)
If still unresolved within 30 days, the customer may approach the RBI Ombudsman via the CMS Portal (https://cms.rbi.org.in) or send complaints to RBI CRPC, Central Vista, Sector 17, Chandigarh – 160017. Complaint queries: Toll‑free 14448.
Escalate your complaint
If you are not satisfied with our response to your complaint, you can escalate it to our Nodal Officers.
