Prepaid Card

Dine, Shop, Recharge and More with the Smart Gift Card.

Top Features

Instant gift for friends & family on special occasions
Amazing Offers and discounts
Instant SMS alerts on every transaction

- Individual customer
Avail the Gift Card at the nearest AU Small Finance Bank Branch by giving your basic details and paying the amount you want to load.
- Corporate customer>h2>
You may avail the Gift Card by contacting your Relationship Manager.
- Product Name: Validity of the Gift Card
1 year from the Issuance of card.

FAQs

I am unable to do a UPI transaction. What can I do?

You will have to re-register to link your accounts on UPI Payment Apps and create a new 4-digit UPI PIN by selecting AU Small Finance Bank in all platforms (Paytm, Phone-Pe, Google Pay etc.).

Will my existing Fincare Debit Card work to create or reset a UPI ID or 4-digit PIN?

Yes, current Debit Card will be accepted for relinking the bank account.

Does my contact need to add me as a beneficiary again in Mobile Banking & Netbanking for RTGS, NEFT & IMPS transaction?

Yes, your contact (transferring funds to Fincare Account) will need to add you as beneficiary again to initiate any transaction with the new IFSC 'AUBL000FNCR' and the same 14-digit account number. The existing Fincare IFSC will be disabled, and all transactions with the old IFSC will be rejected. You must get the IFSC updated wherever you are registered as a beneficiary.
In case of any failure, you may use AUBL0002011 as IFSC Code for your existing Fincare Account.

If any transaction fails or for any dispute, where should I connect?

You can call Fincare Customer Care at 1800-313-313.

Which application can I use after payments migration?

You can use same applications as existing.

Where can I write an email for queries/complaints related to payment related instances?

Please write to customerservice@aubank.in

Can I receive money using my mobile number?

You will not receive money via your mobile number till the time re-registration on UPI App Id with AU Small Finance Bank is completed.

Will I be able to continue making loan payments using my VPA handle?

Yes, loan payments will continue to work using default VPA address provided, same as before.
1. @fincare
2. @fincarem
3. @fincarebank

Will I as a Loan customer of Fincare still be able to make loan payments using UPI-BBPS from other accounts already linked on UPI Payment Apps like Paytm, PhonePe, Google Pay etc.?

Loan payments will continue to work as usual and bank name post entering the loan VPA address will reflect Fincare bank only and payment will be updated in loan account as usual.

Will my Fincare Debit Card work at an AU ATM?

Yes, Fincare Debit Card will work on AU ATM & will be treated as ONUS transaction for withdrawals.

Will my AU Debit Card work on a Fincare ATM?

AU Debit Card will work on Fincare ATM & will be treated as ONUS transaction for withdrawals.

Will there be charges on using Fincare ATM card in AU ATM’s?

Charges will be levied post the free transaction limit as per account variant is utilised and it will be treated as ONUS transaction.

Can I deposit cash at AU ATMs, and vice versa?

Cash Deposit for you on AU ATM will not work.

While linking bank account in Paytm, PhonePe, Google Pay etc. Apps, am not able to see Fincare bank in the list.

Please select the AU Small Finance Bank from the list and it will be processed.

While linking bank account in Paytm, PhonePe, Google Pay etc. Apps, my account details are not showing.

You need to select AU Small Finance Bank from the bank name, it will be processed.

Will my balance from the wallet be gone or will it continue to be there?

You can use the wallet or UPI Lite balance as usual and you can top it up post re-registration process (Re-linking of account).

Will I be able to transfer funds to AU accounts through the AEPS App at Banking outlets/Merchants?

No, Fincare account holders will not be able to transfer funds to AU account through AEPS App and vice-versa.

Which account will be used for transactions for common customers with linked Fincare and AU accounts and Aadhaar?

If you have Fincare & AU account linked to Aadhaar, AU account will be considered for transactions.

How can I top up my UPI Lite wallet?

You will be able to continue doing transactions using your UPI lite wallet. You will have to re-register yourself in case you want to top-up the wallet.

I am not able to find Fincare Bank in NetBanking option when I am shopping online.

You will now have to select AU Small Finance Bank from the list of Banks for NetBanking while shopping. Once the AU Small Finance Bank NetBanking page opens, you will get the option on the page to go to Fincare NetBanking page. From there, you can complete your regular Fincare Netbanking journey and make the payment.

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