In-Patient Hospitalisation Expenses: Expenses covered for minimum 24 hours of hospitalisation Day Care Procedures: All day care procedures covered Emergency Ambulance Expenses: Maximum of INR 2000 per hospitalisation Pre and Post Hospitalisation: Covers the expenses for 30 days and 60 days respectively AYUSH Coverage: Ayurveda, Yoga & Naturopathy, Unani, Siddha and Homeopathy Dental Treatment and Plastic Surgery: Necessitated due to disease or injury Co-payment – 5% on every admissible claim Room limits – 2% of Sum Insured up to INR 5000/- per day. ICU – 5% of Sum Insured up to INR 10000/- per day Sublimit for treatments listed under the policy

Initial Waiting Period: 30 days for all illnesses (not applicable on renewal and for accidents) Waiting period of 2/4 years for treatment of listed diseases Pre-Existing Disease (PED): Benefits not available for any pre-existing condition(s) until 48 consecutive months of continuous coverage Any expenses incurred on domiciliary hospitalisation and OPD treatment War, hostilities whether war declared or not Unproven Treatments & Maternity Expenses For detailed list of exclusions, please refer to the policy wordings on our website.

Insurance Claims Support and Policy Renewal

Mandate Registration

Mandate is a standing instruction to a bank to debit client’s account on a periodic basis for a periodic transactions just like Systematic Investment Plans (SIPs).

There are 2 different ways with which one can set up a mandate:

Offline Mandate - In this case, a physical mandate request form needs to be submitted. This process usually takes around 21 days (including the transit time).
E-mandate (Online Mandate) – In this case, the entire mandate registration process happens digitally with customer’s net-banking authentication and so it is completely paperless.

For convenient premium payments in future, set up Online Mandate on your policy.

Top Features of Smart Saver Savings Account

• Instant Account Opening - Instantaneous Account Opening through Aadhaarbased authentication.
• Interest Pay-Our Seamless fund transfer - Transactions at your fingertips through Internet and Mobile Banking.
• Minimal Average Monthly Balance - Maintain an Average Monthly Balance of just ₹1,000/-

Silver (RuPay Classic) Debit Card with Exciting Offers
Enjoy range of benefits on your Debit Card including exciting offers across Travel, Ecommerce, Entertainment, 5 free transactions per month at Non-metro and 3 free transactions at Metro ATMs. For more details click here

Things to know

Claim Process

Reach us on our Toll-Free number (1800-208-5544) to register your claim. Don't worry, we will guide you through the rest.

What is covered?

In-Patient Hospitalisation Expenses: Expenses covered for minimum 24 hours of hospitalisation
Day Care Procedures: All day care procedures covered
Emergency Ambulance Expenses: Maximum of INR 2000 per hospitalisation
Pre and Post Hospitalisation: Covers the expenses for 30 days and 60 days respectively
AYUSH Coverage: Ayurveda, Yoga & Naturopathy, Unani, Siddha and Homeopathy
Dental Treatment and Plastic Surgery: Necessitated due to disease or injury
Co-payment – 5% on every admissible claim
Room limits – 2% of Sum Insured up to INR 5000/- per day. ICU – 5% of Sum Insured up to INR 10000/- per day
Sublimit for treatments listed under the policy

What is not covered?

Initial Waiting Period: 30 days for all illnesses (not applicable on renewal and for accidents)
Waiting period of 2/4 years for treatment of listed diseases
Pre-Existing Disease (PED): Benefits not available for any pre-existing condition(s) until 48 consecutive months of continuous coverage
Any expenses incurred on domiciliary hospitalisation and OPD treatment
War, hostilities whether war declared or not
Unproven Treatments & Maternity Expenses
For detailed list of exclusions, please refer to the policy wordings on our website.

See all

When one purchases Insurance from AU Small Finance Bank, they receive a dedicated claim support team to help them throughout the claim settlement journey. The dedicated team supports them whenever there is a need or gap or query in the claim settlement journey.

For any insurance claims related queries/complaints please call on 1800 120 130 130 or write us at claims@aubank.in