Frequently Asked Questions on AU 0101 Business App

Any customer can register on AU 0101 Business App. To access the functionalities, you need to have a Current Account, QR or a loan product with AU Small Finance Bank.

The app brings a unique experience to its users by providing Business as well as Banking services within the same app. Some of the core features offered are QR collections, Dynamic QR, Real-time QR settlements, Manage existing Accounts, Single/ Multiple payments, One-time/ Recurring Payments, Manage Debit Card, 24 x 7 Video Banking support and a lot more..

Non-AU Small Finance Bank Customer: Simply register on the AU 0101 Business App using the mobile number and input your name, business name, Email ID and set 4-digit mPIN. AU Small Finance Bank Customer: Register on the AU 0101 App by entering the mobile number and select the desired Customer ID, and enter either Debit Card ATM PIN or do Face Match for authentication. Setup 4-digit mPIN to complete the registration process.

To successfully register/login to the mobile application, please ensure the following checklist

1. AU 0101 Business application is supported by Android OS version 8.1 & above and iOS version 13.0 & above
2. Clear cache/ old data from the AU 0101 Business app (for Android users only) and for iPhone devices - uninstall AU 0101 Business App and install it again from the App Store.
3. Restart the Mobile Device

If you continue facing the issue, then reach out to us with the screenshot of the error on tech.support@aubank.in and our team will look further into your issue. Note:- Ensure that you are using the latest version of AU 0101 Business app. Check Google Play / App Store for any updates of the AU 0101 Business App.

Yes, you can add secondary users on the same AU 0101 Business App following the steps below:

1. Login to the App using mPIN or Biometric
2. Click on the three horizontal lines available on the upper left corner and select Add Customer ID
3. Enter Mobile number
4. PAN and CIF of secondary user
5. Click on Submit

If you continue facing the issue, then reach out to us with the screenshot of the error on tech.support@aubank.in our call us at 1800 1200 1400 and our team will look further into your issue.

This issue could be due to low network coverage. You can follow these methods to fix it

• Enable Flight Mode on your device and disable it after a few minutes.
• Restart your device.

If you still face any issues, call us at 1800 1200 1200

Video KYC enables you to open an Account instantly wherein, after entering your details, you will have the option to get on a video call with our bank executive to complete your KYC process. The video call will ensure you no longer need to visit the branch to complete your KYC.

Please follow these steps:

1. Login to AU 0101 Business App
2. Tap on FD/RD and select Open new FD / RD
3. Select Product, enter Deposit Amount, select Interest Pay-out Frequency, Deposit Period and Debit Account
4. Click on Next
5. Set Maturity Instructions and you may choose to select a Nominee
6. Proceed to book your FD/RD

Yes. You can use the Close FD/RD option under FD/RD section.

1. Login to AU 0101 Business App and click on Deposits icon
2. Click on FD/RD and select Close FD/RD option.
3. Select any of the two options:
   a) Full Closure (available for both Fixed Deposit and Recurring Deposit)
   b) Partial Closure (available only for Fixed Deposit)
4. Select Fixed Deposit/Recurring Deposit Number from the dropdown
5. Select Credit Account to transfer the final amount
6. Review details of Pre-Closure. Click on Proceed button
7. Fixed Deposit/Recurring Deposit with the mentioned details will be closed and amount will be credited to the AU Account

If you are an existing AU Small Finance Bank customer, you can access all modes of fund transfer mentioned below.

• Fund Transfer between your own accounts
• Fund Transfer to any other AU Small Finance Bank Account
• Fund Transfer to other bank accounts (NEFT/RTGS/IMPS)

Please follow the steps below:

1. Login to AU 0101 Business App and select Debit Card.
2. Click on Block this Card either temporarily or permanently.
3. In case of Permanent block, click on Proceed for Replacement Card or Skip to continue without replacement on Re-issue Card pop-up.
4. Verify using OTP received on your registered mobile number to complete the process.

• Login to AU 0101 Business App and select Debit Card.
• Click on the switch to enable/disable international transactions.
• Select set limits to adjust limits for POS, ATM, Online and contactless transactions as per your preference and submit.

• Login to AU 0101 Business App and click on Service Request.
• Choose Request Cheque, add details and submit to get cheque book delivered at your communication address.

• Login to AU 0101 Business App and click on Apply Now.
• Select the product of your preference and complete the steps.

• Login to AU 0101 Business App and click on Apply Now.
• Select Locker, select State, City and Branch where you wish to book your locker and submit your application

1. Post login, Go to Notification Settings from the menu on top-left
2. Select OTP on email option
3. Toggle ON or OFF the button and click on Confirm (By default OTP on email is ON)
4. Post successful update, you will receive a confirmation message on your registered mobile number