C-101, 1st Floor, 247 Park, L.B.S. Marg Vikhroli (West) Mumbai 400 083 Maharashtra, India
R&T Services-Shares : (0) 810 811 6767
Toll-free number : 1800 1020 878
E-mail : rnt.helpdesk@in.mpms.mufg.com
SWAYAM - Self-Service Portal for Investors: https://in.mpms.mufg.com/Swayam_info
GDA House, Plot No. 85, Bhusari Colony (Right), Paud Road, Kothrud, Pune – 411 038
Phone: +91 20 66807200 / 223 / 224
E-mail: dt@ctltrustee.com
Universal Insurance Building, Ground Floor, Sir P.M. Road, Fort, Mumbai - 400 001
Phone: +91 20 66807200 / 223 / 224
E-mail: itsl@idbitrustee.com
(For verification of claims and coordination with different authorities)
Mr. Manmohan Parnami
Company Secretary
AU Small Finance Bank
Phone no. +91 141 4110060/61
E-mail: secretarial@aubank.in
Mr. Sumit Bedi
Senior Vice President Secretarial
AU Small Finance Bank
Phone no. +91 141 4110060/61
E-mail: secretarial@aubank.in
In case of any concern/complain/feedback you can directly send us an e-mail at investorrelations@aubank.in. AU Small Finance Bank Limited has assigned this e-mail ID specifically as part of the redressal mechanism. Any complaint/concern/feedback received on the said e-mail ID will directly reach our compliance officer and your grievance will be solved within 21 days.
You can also write us on:
Manmohan Parnami,
Company Secretary & Compliance Officer
AU SMALL FINANCE BANK LIMITED
19 A, Dhuleshwar Garden,
Ajmer Road – Jaipur 302001
Equity shareholders are requested to route their service requests/grievances first to the Bank’s RTA.
Where the grievance(s) of the equity shareholders are not resolved by the RTA or within required timelines after delivery of all the requisite documents and information or wherein the investor is not satisfied with the resolution provided, he/she/they can refer the grievance(s) to the Bank by writing the same to the Company Secretary & Compliance Officer.
Non-convertible debt securities holders may reach out directly to the Company Secretary & Compliance Officer for their grievances such as non-receipt of interest or principle payment, deduction of TDS related queries, etc.
In case the investors are not satisfied with the resolution, they may lodge complaint through “SEBI Complaints Redress System” (SCORES). SCORES is a web based centralized system to capture investor complaints against listed companies and registered intermediaries and is available 24x7. Investors can easily access, retrieve and preserve the complaints lodged by them in electronic mode at https://scores.sebi.gov.in/.
Click here to access the SEBI Circular covering flow of the complaint through SCORES platform.
FAQs on the process to be followed for registration/lodging complaints/disputes, is available at https://scores.sebi.gov.in/faqs.
SEBI vide its circular dated July 31, 2023, read with Master Circular dated December 28, 2023 introduced a common Online Dispute Resolution (“ODR”) mechanism which harnesses online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market.
Investor can opt for ODR mechanism if he/she/they are not satisfied with the resolution provided on SCORES platform.
Click here to access SMART ODR portal for filing disputes pertaining to Bank’s securities.
