Accessibility
Get your queries resolved from the comfort of your home
Secure Banking
Enjoy safe banking with end-to-end encryption of chats and secure processing of customer data
Faster Resolution of Queries
Get your queries resolved in seconds
Things to know
List of services available on auro:
| # | Product | Service |
| 1 | Accounts | Account Balance |
| 2 | Accounts | Account Statement |
| 3 | Accounts | Chequebook Request |
| 4 | Accounts | Last 5 Transactions |
| 5 | Accounts | Upgrade to Royale Business |
| 6 | Accounts | Upgrade to Royale Salary |
| 7 | Accounts | Upgrade to Royale Platinum |
| 8 | Credit Card | Activate Card |
| 9 | Credit Card | Activate Card and Set PIN |
| 10 | Credit Card | CC Enable/Disable Card Transactions |
| 11 | Credit Card | CC Last 5 Transactions |
| 12 | Credit Card | Report Lost Stolen Card |
| 13 | Credit Card | Set/Reset PIN |
| 14 | Credit Card | View Card Information |
| 15 | Credit Card | Replace Damaged Card |
| 16 | Credit Card | View Reward Points |
| 17 | Credit Card | Xpress EMI |
| 18 | Credit Card | Credit Card Closure |
| 19 | Credit Card | Credit Card Refund Request |
| 20 | Credit Card | Limit Enhancement |
| 21 | Debit Card | Enable/Disable Card Transactions |
| 22 | Debit Card | Temporary Block |
| 23 | Debit Card | Permanent Block |
| 24 | Debit Card | Unblock |
| 25 | Loans | Loan Details |
| 26 | Profile Information | Know Your Customer ID |
| 27 | Profile update | PAN Update |
| 28 | Term Deposits | FD Details |
| 29 | Term Deposits | Form 15gh |
| 30 | Term Deposits | RD Details |
| 31 | Other Services | Locate Branch |
| 32 | Other Services | SR Status Service |
Why AU
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National presence
Bank with us through a network of 2,700+ touchpoints .
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Get a bit more
Enjoy quality services at competitive rates.
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Visit branches without the wait
Our ample touchpoints ensure all our customers are conveniently served.
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Superfast app
Manage and track all your transactions on the AU 0101 App.
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Sustained growth
Expanding by every quarter, with a balance sheet of over ₹1 lakh crore.
Bank anywhere anytime, on the AU 0101 mobile app
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![View balance and transactions]()
View balance and transactions
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![Download account statement]()
Download account statement
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![Request cheque book]()
Request cheque book
40+ lakh customers banking on app
Not sure which product is right for you?
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Personal assistance
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No spam
Customer support
24x7 help
Questions? Answers.
What is auro?
auro is an AI based chatbot. It will help you with all your banking related queries. The answers are automated; however, auro is learning every day to help serve you better.
What can auro help me with?
auro can resolve your queries related to banking, transactions, cheque book, PAN and many more. You can even locate your nearest branch and ATM.
How can I use auro?
To start interacting with auro, please visit contact us page and click on "Ask auro" button. You may choose from the options in the menu or type in your queries or click on the mic option to ask your queries.
Is auro safe?
Don’t worry! All you information is protected by industry-leading privacy C security practices.
In which languages can auro speak?
Currently auro understands only English.
Are my conversations with auro recorded?
Yes, conversations of all users are stored to train and improve auro's understanding.
What should you not share with auro?
Please do not share Debit/Credit Card PIN, Account details, User ID and Password with auro.
