There are two ways to apply: AU Bank website Video Banking Call customer care

To be eligible for this program, you must maintain a collective average monthly balance of INR 25,000 across family members’ accounts.

As India's largest Small Finance Bank, we believe in complete transparency and provide you with a list of charges for the services offered. These include charges for your Debit Card, payment and collection services, transactions, and delivery fees. For more details, please refer to our Service Fee Reckoner.

Rates are subject to change at the sole discretion of AU Small Finance Bank.

What is AU Platinum Savings Account?

AU Platinum is a savings account offering high interest rates, exclusive benefits, and family banking privileges. It is designed for customers seeking enhanced convenience and value. Enjoy banking that offers personalized privileges, special offers, and exclusive discounts. AU Platinum Savings Account entitles you to a offer-rich AU Platinum Debit Card, delightful pricing benefits on lockers, and branded cheque book.

What are the eligibility criteria for AU Platinum Savings Account?

· Maintain the prescribed average monthly balance as per program guidelines. · Extend privileges to up to 3 additional family members, allowing the group to collectively meet program criteria.

What is a Group in an AU Platinum Family Banking Program?

A group in AU Platinum is defined as a family of blood relationships such as parents, children, spouse, sibling, grandparents, and grandchildren. All family members are entitled to the same benefits. A maximum of 4 members are allowed in a group.

What are the charges to become an AU Platinum customer?

There are no charges to become an AU Platinum customer. However, customers need to maintain eligibility as prescribed by program guidelines, to ensure continuity of program benefits and to avoid non-maintenance charges.

What if I am unable to maintain the prescribed eligibility of the program?

There is an adequate time span provided to customers to see the benefits of the proposition and build balances. In case of non-maintenance, charges as per SOC shall be levied. Hence, we request you to maintain the Average Monthly Balances as required. Please refer to https://www.au.bank.in/servicefee for detailed schedule of charges.

How can I enrol for the program? Can I enrol my family members too?

You can enrol by: · Visiting your nearest AU branch. · Calling our Customer Care for assistance. · Yes, you can include up to 3 family members under the program.

What if I am unable to maintain the prescribed eligibility of the program?

If the required balance is not maintained, standard savings account charges and benefits will apply. For details, visit www.au.bank.in .

Where can I write for general queries, feedback or suggestions about the program?

You can contact our nearest AU branch, call our helpline 1800 1200 1200 or SMS ‘AUBANK’ to 5676767. Alternatively, you can reach out to us by emailing customercare@aubank.in and we will reply shortly.

Are there any special benefits for salaried or government employees, senior citizens, students, or minors?

Yes, special benefits are available for these categories. Women customers enjoy exclusive privileges under ‘M’ circle.

I do not wish to be a part of the program. Whom should I contact?

Customers may choose not to be a part of this program. Opting out is completely voluntary. Please reach out to Customer Care or visit your nearest branch for assistance.