Terms and Conditions for Referral Program

This Referral Program (“Program”) is available only for the existing customer(s) of AU Small Finance Bank Limited (“Bank”), who already have an active customer relationship number (Cust ID) with the Bank. Under this program, an existing customer can refer any known person (“Prospective Customer”) for opening a savings account, availing a credit card or opening a corporate salary account as long as the person being referred does not hold any existing relationship with the Bank.
The existing customer(s) of Bank who refers a Prospective Customer to the Bank is hereby referred to as “Referrer” and the successful Prospective Customer being referred by the Referrer is hereby referred to as “Referee”.
The Referrer can refer a Prospective Customer for availing savings account, corporate salary account or credit card services from the Bank. The Bank may, at any time, change the products covered under this Program at its discretion.
The Prospective Customer will be required to apply through online platforms only for AU Savings Account, AU Salary Account or an AU Credit Card services in order to get the rewards mentioned under the program.
Only upon successful savings account opening or issuance of credit card to the Referee, both Referrer and Referee shall be entitled for a reward. The amount and type of reward may vary at the sole discretion of the Bank.
On successful opening of salary account and first salary credit into the newly opened account within 90 days of account opening, both Referrer and Referee shall be entitled for a reward.
The amount and type of reward may vary at the sole discretion of the Bank.
The Program benefits for referring Prospective Customers for corporate salary accounts shall not apply on selective corporates irrespective of the eligibility criteria. AU Bank reserves the right to amend or withdraw this exclusion at its sole discretion without prior notice.
Both Referrer and Referee will receive a link to redeem the voucher via either SMS or email as per the Bank’s discretion. The link to redeem the voucher will be valid for 60 days from the date of voucher disbursal.
The Bank shall not be liable in the event of any delays in delivering Email/ SMS regarding the reward.
The Referrer is required to send the referral link available at AU0101 application or through the website journey, to the Prospective Customer for being eligible for the Program. The requests to tag a successful application to a referral link shall not be accommodated by the Bank in the future.
If more than one Referrer refers the same Prospective Customer, then the last Referrer to recommend the same Potential Customer shall be eligible for the reward. In case of any dispute, the Referrer must abide by the Bank's decision, which shall be final.
The Referrer will be able to view the count of referral invites sent by them and successful invites sent by them. Every unique click on their unique referral link will be considered as an invite shared. Every successful savings account opened, or credit card disbursed to the Prospective Customer will be considered as successful referral. For salary account, first successful credit of salary into the newly opened account of the Prospective Customer within 90 days of account opening will be considered as a successful referral.
The Referrer shall accept that the Bank may get in touch with the Referees to offer its array of banking services and products.
The Referrer also expressly accords its acknowledgement and consent to the possibility of receiving communications from the Bank on the Program. Referrer also understands that this shall override the Referrer’s Do Not Disturb (DND) registry or National Customer Preference Register (NCPR) that they may be a part of.
The Referrer may refer people using social media modes such as WhatsApp, Facebook, LinkedIn, Twitter, Email, SMS, etc. Here, a unique link specific to the Referrer will be generated for the referral. The Referrer shall be eligible for a reward with every successful referral up to 20 successful referrals. It is necessary that the link be not altered for rewards to be successfully paid for each referral. In case of any alterations to the link, the Bank shall not be able to authenticate the referral. For rewards to be successfully disbursed to the customers, it is necessary that:
- The Potential Customer uses the referral link sent by the Referrer.
- The Potential Customer successfully opens an AU savings account or AU Salary Account & gets a salary credit within 90 days of account opening or their AU credit card is successfully disbursed.
The existing customers shall undertake and declare that they will share the referral link only to individuals personally known by them, family, friends. It is strictly informed that the existing customer shall not share the link with strangers or anybody whose credentials and credibility are under doubt. It shall be the sole responsibility of the existing customer (Referrer) regarding the person they are referring, in case any issue arises with the Referee in the future.
The referral link shall be active only till the program is live.
All savings account/ salary account / credit card relationships are at the sole discretion of the Bank post necessary KYC checks. The Bank reserves the right to ask for any additional documents from the Potential Customer and failure to provide requisite documentation and information shall result in rejection of the application by the Bank. The Bank has every right to reject the savings account, salary account or credit card application, if there is/ are any erroneous, incomplete, or misleading information/ credentials provided by the Potential Customer or for any other reason whatsoever or without assigning any reason.
The terms and conditions of this Program may be added to, altered, modified, varied, or replaced entirely or in partial at any time by the Bank with notice. The Referrer shall always be bound by these terms and conditions.
Applications already being processed by the Bank shall not be eligible for any awards under this program. On such referrals, no reward shall be given.
The Referrer shall not refer themselves under the program.
Despite anything in this document, the Bank retains the right, at any time and at its sole discretion, to change, withdraw, or terminate the Program without providing any previous notice, explanation, or compensation of any kind.
Furthermore, in the case of an irregularity, discrepancy, or dispute, the Bank retains the right to decline any claim and with respect to such declination, its judgment will be final, conclusive, and binding.
The Bank reserves the right to take any appropriate action in the event that it becomes apparent later or that the Referrer has breached any of these terms and conditions or has committed an illegal or improper act in violation of local laws or regulations in order to facilitate a successful disbursement. AU Small Finance Bank Limited disclaims any liability for vouchers, which are currently managed by outside parties and any party/ entity other than the Bank.
Additionally, the type and amount of any award and rewards offered may change over time without any notice to the Referrer and Referee.
If a voucher is misplaced, stolen, or used improperly, the Bank shall not be held accountable in any manner.
A referrer can earn rewards for up to 20 successful referrals across all products available for referral. Post 20 successful referrals, the Referrer will not be eligible to receive any rewards for successful referrals.
In the event of any disputes, differences or claims arising between the Bank, Referrer, Referee or any third party (“Parties”) in connection with this Program or the construction or the interpretation of any of the above-mentioned terms and conditions hereof or anything done or omitted to be done pursuant hereto, the Parties shall first endeavour to amicably settle such disputes, differences or claims, failing which the same shall be referred to a sole arbitrator to be jointly appointed by the Parties. The arbitration proceedings shall be held in Jaipur and conducted in English language and the arbitration will be subject to and governed by the provisions of the Arbitration and Conciliation Act, 1996 or such other competent law for the time being in force. The cost of the arbitration proceedings shall be borne by the Parties equally. The decision of the sole arbitrator shall be final and binding upon the Parties.
This Agreement shall be subject to jurisdiction of the Hon’ble High Court of judicature for Jaipur and all subordinate courts thereto.