VAS | AU Small Finance Bank

Travel smarter with more than just foreign exchange. The AU Forex Card is more than a multi-currency solution, it’s your trusted global companion, enriched with premium services that bring you convenience, comfort, and confidence wherever you go.

Unlock a world of exclusive perks with our Value-Added Services.
From luggage assistance to embassy support, we’ve got you covered at every step of your journey. Important Note: Value-Added Services are provided by Across Assist. Please review the Terms & Conditions before availing any service.*

Luggage Assistance

If your baggage is delayed or misplaced in transit, we’ll assist you for coordinating with airlines and ensure its delivered right to your doorstep.

Passport Lost Assistance

If your passport is lost or stolen during travel, we’ll assist you in lodging an FIR with the local police. If already filed, we will help you book an appointment at the nearest embassy. We’ll also provide information about the required documents and timelines for obtaining a temporary passport.

Visa Extension Support

If you need to extend your stay for business, medical, or personal reasons, we’ll help you schedule an appointment with the relevant FRRO office as per your nationality. We’ll also guide you with the required documents to make the visa extension process smooth and hassle-free.

Legal Assistance Referral

If you face a legal issue abroad, we’ll connect you with a trusted local lawyer who can guide you through the process and provide the right advice.

Embassy Support

If you need assistance with your embassy or consulate while abroad, we’ll help you facilitate communication and navigate the process. Whether it’s an emergency, a legal matter, or documentation support, our team will guide you at every step.

Police Station Support

In case of theft, loss of belongings, or safety concerns while abroad, we’ll guide you over the call and assist you in locating the nearest police station to report the incident.

Emergency Cash

Cash assistance in local currency will be arranged at the cardholder’s location outside their home country (i.e. India), subject to applicable laws, regulations of the destination country, and permissible cash advance limits.

Medical Service Provider Referral

We can help you locate and connect with trusted doctors, hospitals, pharmacies, or diagnostic centres worldwide (excluding India). Contact details of verified medical providers will be shared upon request.
Please note: This service is facilitated by Across Assist (“Service Provider”). The Service Provider will not be responsible for the quality or outcome of services availed from the recommended providers.

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