About Us

quote image

We remain committed to expanding and deepening financial inclusion. We will do everything that is required to improve the financial system by expanding its access, enhancing its efficiency, and strengthening its resilience in an evolving economic landscape.

Mr. Sanjay Malhotra

Highlights at a glance

Touchpoints in unbanked rural centres
0
People financially included via Jan Dhan product bouquet
0
Financial & digital literacy camps conducted
0
Data is as on 31st Mar 2026

The pillars that uphold financial inclusion

The foundation of AU Small Finance Bank was laid to provide access to financial services and build an inclusive banking ecosystem for all. Our special focus on Unbanked Rural Centers (URC) and Special Focus Districts (SFD) allows us to serve the underserved population that has long been excluded from the formal financial system. Our comprehensive Banking Outlet (BO) channel enables a strong presence in the rural markets and streamlines last-mile intervention as custodians of financial inclusion.

Access

The demonstration of effective access is usage. With over three decades of serving the underserved, it is our principal responsibility to make the usage of financial services easier for the masses. We transcended the conventional obstacles like lack of formal identification documents, high transaction costs, and unavailability of relevant products, through the Jan Dhan Bouquet comprising of savings account (BSBDA Account), micro-insurance (PMJJBY and PMSBY) and micro-pension services (APY). We continue to be the catalyst in the income generation of sectors under the Priority Sector, including agriculture, education, housing, and food for the unserved population.

Usage

Financial stability, financial integrity and financial consumer protection lie at the core of our financial inclusion agenda. Our focus on conducting good quality financial literacy programs acts as an impetus to real-time financial awareness and prevents the underserved population from financial distress, debt, and poverty. We will continue to disseminate financial information responsibly as we firmly believe that financial literacy is an unparalleled enabler of financial inclusion. Therefore, Financial Inclusion is furthering AU Bank’s purpose of empowering India financially, socially, and digitally.

Quality

Read more on Financial Inclusion

National Centre for Financial Education (NCFE)

open_icon

National Strategy for Financial Inclusion 2019-2024

RBI’s Financial Education Initiative

National Strategy for Financial Education 2020-2025

open_icon

Mr. Shaktikanta Das on Financial Inclusion

Our success stories

success story

Divya Rani

Divya Rani from Chattisgarh opened her account with the regional AU Small Finance Bank, which helped her start her pickle business hassle-free. Today, she stands proud and contributes to her household.

success story

Ram Vilas

When Ram Vilas ji dreamt of supporting his family, AU Small Finance Bank helped turn hope into action. With accessible digital banking and a small business loan, he opened his own tea stall in Patna.

success story

Pramila

Pramila ji from Jadabpur wanted to expand her catering business but needed financial know-how. Through AU Small Finance Bank’s financial literacy camps, she learned how to manage money and assess loans.